In your words not ours
It’s not always easy to describe why we strive to be the best at what we do, and so perhaps it’s best for us to allow some of the families we have served over the years do that for us in their own words.
"It's reassuring to have all these details ironed out and in a plan for the family to follow."
"... our plans will ensure that the children have a clear idea of what we want and we've put a significant sum towards paying for it."
"Your Plan of Wishes checklist has enabled the whole family to tackle a subject we'd been avoiding for a long time."
"The only problem with online payment is I can't express the full volume of my thanks for the outstanding way we have been served - thank you from me and my family."
"Mum's funeral was the last thing we were able to do for her and we only had one chance to get it right. With your help, that's exactly what we did and we're so grateful to you."
"You provide exemplorary service and support during a difficult time with sensitivity - a source of tremedous comfort for us all."
"Expert organisation and first class care in one."
"At a sad time, it's warming to know the final wishes and arrangements for a loved one's passing is treated with such care and attention."
"You did an amazing job and all his wishes were respected - thank you."
"Thank you for lifting so much of the responsibility from me."
"No detail is too small, no idea too whacky."
"Having no experience of a funeral before last month, I can categorically say I want you to take care of me like you did for my mum."
"Thank you does not seem nearly enough for guiding us through the most complex and emotionally trying of events. Your professionalism and skill at helping others is a gift. Thank you from our whole family."
"You helped us celebrate a good life well lived - thank you."
"Any funeral is important to the peope who attend and my aunt's was particulary important to me. Your attention to detail, quiet guidance through tricky issues and solid and dependable presence represented all that is good about William Purves."
"Your love and concern for us lasted not just during the process but afterwards and we're hugely thankful."
"I want to pass on our deepest appreciation for making us feel nothing we asked for or needed was any trouble."
"Your patience and understanding and smooth service were so valued by us all."
"Excellent service isn't doing you justice. Above and beyond when it came to caring for my family at a time of great distress. Priceless."
In this week's Herald, our chairman Tim Purves, expresses his disappointment over the Competition and Markets Authority (CMA) delay in tackling funeral pricing transparency. He outlines measures introduced across all our branches to provide clear information for...
Should you arrange a faith v non faith funeral? MD, James Morris, explores the reasons why people choose to have a faith led funeral as he reflects on three decades of funeral arranging. I’ve been witness to a striking trend: the move away from religious or faith...
We ask. We don’t sell. Anyone that’s ever bought a new car or booked a budget airline flight will have felt the frustration of unexpected or added costs that weren’t made clear when you started the search. In this blog, our MD, James Morris, cuts through the confusion...